Terms and Conditions

 

All bookings are accepted under the following terms.

 

Castlegate Cottage is a trading name belonging to the Property Owner.

 

1.       HOLIDAY CONFIRMATION AND PAYMENT

  • Upon the Property Owner issuing a holiday confirmation for the property to the Holidaymaker, a binding contract shall exist between the Holidaymaker and the Property Owner subject to these booking conditions. 
  •  A holiday confirmation will be issued to the Holidaymaker upon receipt by the Property Owner of a written, telephone or E-mail booking, together with a deposit in respect of 50% of the total rental charge. The balance of such rental charge shall be paid to the Property Owner 6 weeks (42 days) prior to the commencement of the holiday (the due date is stated clearly in the holiday confirmation form sent to the Holidaymaker). Short Breaks of less than 7 nights are payable in full at the time of booking. Where the Property Owner has not received the balance by the due date the Property Owner reserves the right to cancel the holiday booking and to forfeit the deposit paid by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owner for compensation or reimbursement whatsoever.
  • Bookings received by the Property Owner in respect of holidays due to commence within six weeks thereafter must be accompanied by payment of the rental charge for the holiday period in full.
  • The prices stated apply for payments made by cheque.  Supplementary charges may apply for other payment methods.

2.       CHANGES OR CANCELLATION BY THE HOLIDAYMAKER

  • Immediately upon receipt of the holiday confirmation from the Property Owner, the Holidaymaker should check the details and notify the Property Owner immediately of any correction within 7 working days;
  • The holidaymaker should notify the Property Owner immediately and in writing of any intention to cancel the holiday booking. The cancellation only takes effect when the Property Owner has received written confirmation from the holidaymaker;
  • In the event of cancellation by the holidaymaker all monies paid or due at the date of cancellation shall be forfeited to the Property Owner.
  • Holiday cancellation insurance is not provided by the Property Owner and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance. 

3.       CANCELLATION OR CHANGES BY THE PROPERTY OWNER

  •  In the event of the Property Owner being unable to provide the holiday accommodation booked by the Holidaymaker, the Property Owner shall forfeit all monies received from the Holidaymaker.

4.       RESPONSIBILITIES OF THE HOLIDAYMAKER

 

During the period of the holiday, the Holidaymaker undertakes the following:

  • That the number of people occupying the property will not exceed the number stated on the booking form. If it does the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens the Property Owner shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owner for compensation or reimbursement whatsoever. 
  •  That the property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
  • To show due consideration for other parties. If the Holidaymaker abuses the property or displays dangerous, offensive or rude behaviour to the Property Owner/caretaker or any third parties (e.g neighbours), the Property Owner/caretaker has the right to ask the Holidaymaker to leave the accommodation before the end of the holiday. If this happens the Property Owner shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owner for compensation or reimbursement whatsoever.
  • To allow the Property Owner or his representatives access to the property at any reasonable time during the period of the holiday; 
  •  To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.
  • To report as soon as possible to the Property Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
  • To notify all other members of the Holidaymaker’s party of these conditions;
  • To arrive after 3 p.m. on the arrival day and to vacate the property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner.  

5.      PETS

  • Pets may be allowed at the properties by prior arrangement with the property owner. If a Holidaymaker does not make prior arrangement with the property owner or exceeds the   stated number or size of pet, the Property Owner/caretaker can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens the Property Owner shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owner for compensation or reimbursement whatsoever.
  • The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.
  • The Holidaymaker must not allow pets upstairs or on any furniture within the property.
  • Pets must not be left alone in the property at any time.
  • If the Holidaymaker breaks these conditions, the owner can take the action described above. 

6.       OTHER

  • The Property Owner shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property;
  • The Property Owner reserves the right to make alterations to the amenities provided and shall endeavour to inform the Holidaymaker of any such alterations;
  • The Property Owner cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in details provided.

 

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